Emergency & Safety Hub
Your central resource for immediate help, reporting, and safety guidelines.

Immediate Assistance

Emergency Services

9-1-1

For immediate threats to safety.

Pásalo Support
support@pasalo.com

For non-urgent app issues.

Report an Incident

Report a User or Item

If you encounter a user or an item that violates our community guidelines, please report it immediately. Your feedback helps keep Pásalo safe for everyone.

Community Safety Guidelines

For Givers: Sharing Safely

  • Be Transparent: Clearly state when the food was prepared. For packaged goods, show the expiry date.
  • Disclose Allergens: Always mention major allergens like nuts, dairy, gluten, etc., in your description.
  • Handle with Care: Use clean containers. Keep hot foods hot (above 140°F/60°C) and cold foods cold (below 40°F/4°C) until pickup.
  • Honesty is Key: Be honest about the condition of the food. It's better to be overly cautious.

For Receivers: Consuming Safely

  • Inspect Thoroughly: Check for any unusual smells, colors, or textures. Look for signs of spoilage.
  • When in Doubt, Throw it Out: Your health is the top priority. Do not consume anything you are unsure about.
  • Proper Storage: Refrigerate any perishable items immediately after pickup.
  • Reheat Properly: Reheat cooked foods to an internal temperature of 165°F (74°C) before eating.
  • Ask Questions: Don't hesitate to ask the giver about ingredients or preparation if you have concerns.